Hey, We’ve Got You!

We totally get it—sometimes things don’t go as planned, and we’re here to make it right. Here’s the scoop on returns:

 

Need to Return? No Problem!

You’ve got 14 days from when your Saguaro Skin essentials arrive to return them for a full refund or exchange.

Let's Keep it Simple

Just shoot us an email at orders@saguaroskin.us with your Order Number so we can get the ball rolling.

And here’s a fun twist: our mailers come with a second seal so you can use the same package to send your return back! Yay for less waste and more love for the planet 🌍.

Once we’re all set, we’ll send you a return label, and you’ll be good to go.

 

Changed Your Mind?

Hey, it happens! We’ll send over a return label and just take the shipping cost out of your refund—easy peasy.

 

Unopened Items Only

As much as we’d love to take everything back, we can only accept returns on unopened products—unless, of course, there’s a little mix-up on our end.

 

Something Not Quite Right?

If your order’s not exactly what you expected, just reach out! We’re here to help you sort it out.

 

Received the Wrong Order?

Oops! If we sent you the wrong thing, don’t even open it—just let us know within 14 days, and we’ll make it right (no extra cost to you).

 

Refund Timeline

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. Approved refunds will be processed to your original payment method within 10 days.

If more than 15 business days have passed since we approved your return and you haven’t received it, please contact us at orders@saguaroskin.us.

For any questions, just drop us an email—we’re here to help!